Card & Payment Operations Head

Envision Employment Solutions is currently looking for a Card & Payment Operations Head for one of our partners, a leading Digital Bank!

THE ROLE

You make sure the money moves and the numbers add up. Every card issued, every payment processed, every remittance, settlement, dispute, and chargeback runs through the operation you lead, and one mistake here is one a customer feels immediately. You bring the experience to run it at scale, hold internal teams and vendors to the standard, and keep every transaction aligned with card scheme rules and regulatory obligations. In a bank built for everyday money, you own the machinery that must work every single time.

WHAT YOU’LL DO

• Oversee card operations, including card issuance, settlements, lifecycle management, and customer request fulfilment
• Manage payment operations, including transaction processing, remittances, exception handling, reconciliation, settlements, and payment recovery
• Supervise and support card and payment operations, ensuring internal teams and vendors adhere to SLAs, procedures, and quality standards
• Monitor operational performance, investigate root causes of recurring issues, and implement corrective actions
• Ensure compliance with card scheme rules, payment network requirements, regulatory obligations, and internal controls
• Review and approve escalated operational cases, including high-risk, fraud-related, or customer-impacting incidents
• Coordinate with technology, fraud, compliance, and external partners to resolve operational issues and support service delivery
• Drive process improvements, automation initiatives, and operational reporting to enhance efficiency and customer experience
• Manage and develop the L1 Operations team

WHAT WE’RE LOOKING FOR

• 12+ years in card and payment operations within a banking background
• Strong experience in payments, remittances, and transfers
• Strong knowledge of card scheme rules (Visa, Mastercard, EBC)
• Hands-on experience with settlements, with strong operational risk awareness and a control mindset
• Experience managing chargeback and dispute resolution processes
• Familiarity with core banking and card management systems

YOU’LL THRIVE HERE IF YOU

• You believe an operation that works quietly every time beats one that impresses when it is watched
• You’d rather fix the root cause of a recurring exception than reconcile it again next month
• You read a scheme rule as an operational control, not a formality
• You hold vendors to their SLAs the same way you hold your own team
• You feel a failed transaction the way the customer does

WHY THIS ROLE

A bank built for everyday money is judged by whether every card swipe and every transfer simply works. You build and run the operation that makes that true, before the first transaction is ever processed.

Success measures: failed transaction recovery rate, dispute resolution timeliness, card issuance SLA, and transaction processing accuracy.