Concierge / Customer Service Specialist (Full-Time)

Immediately hiring!

Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our enterprise and feel appreciated for your hard work!

What You’ll Do:

You will act as the front-line experience specialist for our premium customers, ensuring a seamless, personalised rental experience from rental to return.

Clear communication and coordination with the customer for vehicle pick-up and drop-off whilst addressing all customer inquiries, requests and concerns in a timely manner. You will also confirm all rental verification is accurate and complete, inspect the rental vehicle and assist with the customer's luggage.

Perks You’ll Get:

💰 Competitive hourly rate + loadings + performance bonuses

🧘 Wellbeing program including life insurance, discounted health cover & superannuation options

🎁 Access to Perkbox – discounts on retail, fitness, cinema, and more

🚗 Employee discounts on car rentals across Avis Budget Group

🧠 24/7 Mental Health Support via Employee Assistance Program (EAP)

📚 Comprehensive training to help you succeed and grow

What We’re Looking For:

• A full and valid Australian driver’s licence
• Availability to work a rotating roster (including weekends, evenings, and public holidays)
• At least 1 year's experience in customer service, retail or hospitality
• Strong customer service and interpersonal skills and takes pride in delivering exceptional service and creating memorable customer experiences.
• Ability to work in a fast-paced environment while delivering exceptional service.
• Comfortable using computer systems to manage bookings and rental information.
• Excellent written and verbal communication skills
• Strong attention to detail and ability to follow procedures

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Melbourne Airport

Victoria

Australia