Product Delivery Lead

Core Responsibilities

• Drive programs and projects from planning and scope definition through testing, release and iteration, and go to market, across all phases of the life cycle
• Own the delivery plan and track every deliverable against it to ensure on-time, on-scope and on-budget delivery
• Act as the single point of contact for all delivery streams: software development, system and infrastructure integrations, certifications, quality assurance and production deployment
• Identifies, tracks and eliminates team impediments and process bottlenecks
• Resolve and escalate cross-team issues and blockers early, before they affect the schedule
• Coordinate across engineering, product management, design, security, network and business stakeholders to maintain transparency and manage expectations
• Manage and track all deliverables to the work/project plan, own the plan, ensure on time, on scope and on budget delivery. Collaborate with other delivery leads and engineering managers to align resources to the plan
• Work directly with clients at all levels of management, including C-level, to define scope and high-level and detailed requirements, which lead to a delivery plan
• Manage relationships with clients, partners, integrators, vendors and internal teams throughout each engagement
• Establish communication plans and provide frequent updates to all internal and client stakeholders
• Partner with other project managers, delivery managers, scrum masters and senior leaders on resource allocation, prioritization, refinement and scheduling
• Recommend internal process, policy, and quality improvements
• Foster a culture of teamwork, collaboration, proactive and positive communication

Required Qualifications

• Bachelor's degree or higher in Computer Science, Management, MIS, Engineering or a related discipline
• 3-5+ years delivering software development and related IT projects across multi-faceted teams
• Demonstrated experience managing multiple concurrent work streams across a program or major clients
• Experience working with both enterprise-level clients and fast-moving agile projects
• Experience interfacing with external and internal stakeholders, SMEs and C-level personnel
• Experience translating business processes, architecture discussions and requirements into clear deliverables
• Possess an eagerness to learn the details of the platform, infrastructure, and services we provide, both technically (how they work) and from a merchant’s perspective (how they are used)

Desired Skills

• Strong leadership, decision-making and problem-solving skills
• Polished communicator: well organized, detail oriented and hands on
• Ability to turn client issues and requests into clear deliverables and well-structured plans
• Eagerness to learn how the platform works technically and how merchants use it
• Comfortable in a fast-paced, entrepreneurial environment
• Experience within the payments and/or financial services industry a plus
• Experience with hands on coding is a plus