Agent, Guest Service, The Romanos, a LC Resort, Costa Navarino (2027)

Be Part of Our Story. Grow with Us.

Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.

Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centres, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.

This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.

We are looking for an Agent, Guest Service to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino.

In this position, you will provide personalized and attentive service, ensuring a seamless and memorable guest experience while supporting the smooth daily operation of the department.

Responsibilities

• Welcome guests and provide personalized and professional service.
• Anticipate guest needs and respond to requests promptly and effectively.
• Assist with guest check-in, check-out and payment procedures.
• Promote Marriott programs and support hotel revenue through upselling.
• Handle guest concerns and complaints with professionalism and courtesy.
• Maintain effective communication and cooperation with all hotel departments.

Requirements

• Minimum 2 years of experience as a Front Office Agent, preferably in a five-star hotel.
• Bachelor’s degree in Business Tourism, Hospitality Management or a related field.
• Excellent command of written and spoken English; knowledge of Greek and an additional language will be considered an advantage.
• Excellent communication and guest service skills.
• Strong organizational skills, with the ability to multitask and prioritize.
• Good knowledge of Opera PMS and computer systems.

Benefits

What We Offer:

• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for eligible associates)
• Meals Provided On-site
• Uniform & Laundry Service (where applicable)

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Opportunities for Task Force Assignments at Marriott Hotels Abroad
• Experience in a Multicultural & International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room - Online Wellness Platform
• Recognition & Wellbeing Initiatives
• Employee Discounts & Associate Benefits at Marriott Hotels Worldwide

Ready to be part of our story? We would love to hear from you.

Apply today and grow with us at Costa Navarino.