Head of Customer Success & Accounts

About the company

Our client is a software company.

The role

Raydar is recruiting for this role on behalf of our client. Lead the post-sales function for a software business, personally managing key accounts while building and running a customer success and account team. The role centers on retention, expansion and the processes that support recurring revenue growth.

What you'll do

• Oversee the full customer journey after a deal closes, covering onboarding, adoption, renewals and growth.
• Hold direct ownership of the largest strategic accounts and build relationships with technical and executive contacts.
• Establish the post-sales team, including segmentation, coverage design and hiring the first team members.
• Set and track gross and net revenue retention goals, and build renewal and expansion forecasts.
• Create repeatable playbooks for growing accounts and use automation tools for account health and risk monitoring.

Requirements

What we're looking for

• Experience building a post-sales function at a respected, fast-moving technology company.
• Three or more years of hiring and leading customer success or account management teams that beat retention and expansion targets in mid-market and smaller accounts.
• Seven or more years of relevant experience.

Bonus points

• Prior work with engineering-led software offerings and with technically minded purchasers.

Benefits

Compensation and benefits

• Base salary: USD 230,000 to 290,000 per year
• Equity
• Annual performance bonus
• Health, dental and vision coverage
• Health savings and flexible spending accounts
• Paid parental leave
• Flexible time off
• Retirement plan
• Education and training budget
• Wellness budget
• Equity tax advisory

Location and work model

• Mountain View, CA or San Francisco, CA, United States
• Hybrid, 3 days in-office per week
• Full-time