ACCOUNT MANAGER TRAINEE

At QIMA, we’re on a mission to help our clients make products consumers can trust.

Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.

Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

We are looking for an Account Manager Trainee (AM Trainee) with an interest in International Trade.
The Account Manager Trainee serves as a support role for the Account Manager to achieve the client ́s satisfaction. The AM Trainee is expected to provide excellence in strategic administration tasks, interact with internal stakeholders and solve customer ́s claims to assure customer service in the following areas:

• Quality Assurance:

Supplier Management Audits.
Compliance Audits.

• Quality Control Services:

Product Inspections.
Lab tests

• Customs compliance services:

Pre-Customs Clearance Inspection

Responsibilities:

• Support taking inquiries and requests from customers and addressing their needs.
• Manage account setup (GIs, Commercial, user access, company structure) as well as services setup and follow-up in the system, from service creation support to report delivery and payment tracking (service CUT).
• Define, follow up and confirm (along with coordination and protocol teams) the MD quotation and inform booking changes to customers.
• Support AMs during the meetings with other members of the team in and out of the country to discuss progress and find new ways to improve business.
• Perform random audits to the reports sent by our team.
• Provide all relevant information to the Finance team to invoice the services.
• Follow up with customers for payment collection.
• Education: bachelor's degree on International Business/Trade/Relations or related field.
• Ability to communicate in writing and spoken in English and Spanish.
• Ability to multitask and juggle several responsibilities simultaneously.
• Good at using computer application software such as Excel, Word, Power Point, etc.
• Organizational skills and good attention to detail.
• At least one year of working experience in operations/ customer service will be a plus.

Compensations:

• Benefits above the legal requirement.
• Performance bonus reaching KPIs.