1st Line Audit Support (Agent) – South Africa

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community

To conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy)

Key Responsibilities:

• Conducting manual audit, validate questionable entries & edit transaction log.
• Require to attend/make a call to validate.
• Ensure quick, efficient and accurate turnaround
• Ensure all actions comply with all data protection legislations
• Email and Text Templates can be created to address each potential scenario
• Once a transaction is logged, it will count towards transaction target
• Additional auditing will be required to track partners with a higher than average (normal) volume of canceled transactions and/or increased/falsified EOM logging additional information
• 6 -12 months experience with BPM/Customer Service/Back Office Operations
• Good communication skills (verbal and written) - English
• Understands how one's work relates to or coordinates with the work of others within the team
• Ability to complete multi-step assignments
• Basic computer skills
• Working Hours:
• US Working hours. (Rotational shifts)
• Night shift Allowance dependent on shift rotations.
• Transport for every shift starting/ending after 7PM.