Hazardous Materials Helpdesk Telephone Rep

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Job Description: Job Grade: A15

Days: Sunday - Wednesday

Hours: Sunday 1:00 PM - 7:00 PM, Monday-Wednesday 2:00PM - 8:00PM

This is not a remote position

Flexibility with Sunday hours is required for this coverage role as the Helpdesk is open 24 hours a day, 7 days a week. This position could work different hours on Sunday to cover for other employees and changing operational needs.

Job Summary
This position answers inbound calls in a phone center setting. The telephone representative provides excellent customer service to internal and external customers concerning dangerous goods regulatory shipping, packaging, marking, labeling, documentation, etc. He/She performs other tasks as requested.
This coverage position is well-suited for an individual who is flexible and eager to work additional hours.

Responsibilities:

• Ensures external customers and UPSers are in compliance with hazardous materials/dangerous goods laws and regulations.
• Fields calls from external customers concerning proper guidelines for shipping dangerous goods.
• Fields calls from UPSers in the operation concerning proper guidelines for accepting, loading, and storing air, ground, domestic, and international dangerous goods.
• Fields calls from UPSers regarding dangerous goods documentation for flights.

Qualifications:

• Customer Service skills/experience
• UPS operations knowledge
• Good verbal communication skills
• Good written communication skills
• Quick decision-making skills
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Prefer previous hazardous materials/dangerous goods experience

Location: Worldport Freight Facility, Louisville, Kentucky

Must be currently located in the same geographic location as the job or willing to self-relocate.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.