Gaming Live Chat Support / Moderator

Gaming Live Chat Support / Moderator
Why is this role exciting?

• Join a growing tech company supporting a fast-paced, digital-first product with global users.
• Handle chat-based customer support only — no phone calls or meetings required.
• Get hands-on with product education, including creating PowerPoints to guide users on new features.
• Enjoy shift-based work with monthly shift and meal allowances for added flexibility.

Responsibilities

• Respond to customer queries through live chat professionally.
• Provide end-to-end guidance and basic troubleshooting for users.
• Help users adopt new features by preparing simple, clear educational content (PowerPoint).
• Escalate unresolved or technical issues to the appropriate support.
• Stay updated on product changes to deliver accurate information.

Team & Reporting Structure

• Reports to: Customer Service Manager.
• Cross-functional collaboration with Product & Tech Support Teams.

Must Have

• Fluent in Mandarin (spoken & written); other dialect is a bonus.
• Strong written communication skills.
• At least a Bachelor degree.

Nice to Have

• 1+ year in customer service, tech support, or chat-based roles.
• Experience creating basic instructional material (e.g., PowerPoint slides).

Work Arrangement & Perks

• Chat-only role — no phone or in-person customer communication.
• Monthly shift allowance and meal allowance.
• 9-hour shifts, structured around customer needs.