Manager, Client Operations

Agency: Omnicom Media

Job Function: Account Management and Growth

Job Subfunction: Sales and Client Operations

Job Description: Position Summary

We are looking for a self-motivated and enthusiastic Manager, Operations who will be responsible for working with the Global Operations Associate Director & Director, in operationalizing the rollout and management of several global projects for the US + INTL markets. In this role, this person will at times correspond directly with our local markets, as well as be responsible for coordinating with the other people and businesses within our Mediabrands network on various projects. In this position, the individual will also be heavily involved in various systems & tools, and will need strong Excel experience, using it for data compilation, analysis, visualization, & automation.

Responsibilities

• Coordination with global team, and local markets, as needed
• Ongoing, consistent support to ensure compliance of processes, within set rules, and proper use of systems on a Global level
• Budget/finance management (via Media Tools) – facilitation of spend/impression reporting, flowchart issuances, audit deliverables, Orion savings, etc.
• Reporting, Q/A hygiene process – connection point between analytics, planning, and investment teams to ensure seamless data review/pass, launch Q/A and data hygiene processes
• Process documentation and operational enhancements – more formally document processes, create templates, and identify opportunities for operational improvements
• Coordination of education sessions, enterprise level thought leadership and POVs
• Competitive – coordinate and manage annual schedule of deliverables; ensure team is meeting deadlines
• Agency relations – collaborate with agency partners to continuously improve ways of working
• Help coordinate and manage day to day relationships with external partners (client + external agencies) and integrated internal teams across all SBUs
• Management/ownership of key global process documents (recruitment trackers, weekly status, etc)

Required Skills & Experience

• Foundational knowledge of planning & investment processes – trafficking, billing, competitive, etc.
• Strong Excel experience
• Process oriented, operationally minded

Desired Skills & Experience

• 3-5 years of experience in a similar role
• Problem solver, curious about making work more efficient
• Strong communicator, clear & concise delivery
• Ability to work autonomously
• Ability to manage multiple competing priorities
• Preferred working knowledge of Mediatools





$50,000 - $95,000

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

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