Service Planner

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

• Planning and coordination of internal service requests with customers, Field Service Engineers and/or external service providers.
• Daily management of Field Service Engineer's work schedules optimizing resources, travel activities, balancing workload and utilizing Field Service Engineers according to their area of expertise.
• Ensure that jobs are executed with high customer focus, in a timely manner and according to local prioritization criteria.
• Execution of pre-mobilizataion safety checks with customers according to global standards
• Control Field Service order backlog and ensure consistent flow of relevant information from Field Service to Customer Service allowing for timely customer invoicing.
• Administration of Service Agreements
• Monitoring of special tools, certifications, work permits and vaccinations.

With Field Service Engineers as direct reports: Use profile Field Service Team Manager.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.