Client Relationship Director

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We’re driven by our Group purpose, to power people and possibilities.

What you’ll do

• You'll attract, retain and grow our book of strategic Tier-1 & 2 clients whilst taking accountability for the successful execution of the client strategy
• You'll lead client account planning and growth initiatives, driving revenue through up-selling, commercial collaboration, and coordinated strategic reviews, while acting as the senior escalation point for top-tier clients.
• You'll oversee client relationship management globally, including legal documentation, SLA compliance, KPI monitoring, and CRM updates, ensuring operational excellence and accurate pipeline tracking.
• You'll manage client retention and profitability, developing remediation plans for at-risk or underperforming accounts, escalating risks appropriately, and ensuring lockup periods stay within financial thresholds.
• You'll champion business development and team culture, identifying new service opportunities, supporting portfolio expansion, and promoting IQ-EQ’s values of entrepreneurship, collaboration, and mutual respect.

What we offer:

• Competitive Rewards Package: Attractive salary complemented by a performance-based commission scheme, company car allowance, and €15 daily meal vouchers.
• Comprehensive Benefits: Enjoy a range of additional benefits, including a pension plan and private health insurance to support your long-term wellbeing.
• Flexible Working Environment: We understand that flexibility is key to achieving a healthy work-life balance. That's why we support flexible working arrangements and encourage open conversations to help employees find a setup that works best for them.
• You have proven experience in client relationship management within professional services or B2B environments, with demonstrated expertise in managing SLAs, KPIs, and financial metrics.
• You possess strong commercial acumen with the ability to identify new service opportunities and drive portfolio expansion
• You exhibit natural leadership qualities and can act as a senior escalation point for high-value client relationships.
• You are proactive in championing business development initiatives and fostering collaborative team environments.
• You embody entrepreneurial thinking, collaboration, and a commitment to mutual respect in all professional interactions

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.