Pool Technician Supervisor

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Supervises the maintenance and operations of the pools and pool support areas according to company standards and in compliance with states codes and related duties.

As Pool Technician Supervisor, you will:

• Test water chemistry in pool using Vivo digital water test kit or as a backup Taylor DPD test kit, adjust chemicals where necessary, maintain all chemicals within state guidelines. Record all necessary information on provided forms
• Be proficient with entering chemical test information on Vivopoint
• Clean pool filters according to prescribed procedures
• Perform maintenance on all pool bathroom fixtures
• Supervise the cleaning of pools, pool decks, furniture, pump areas, bathrooms and pool tile
• Repair and replace all pumps, pump motors, chemical feed controls, pool plumbing, decking, ladders/steps, heaters, underwater lighting and main grates
• Deep clean pool decks and Vac-Pac areas
• Deliver chemicals and other supplies to pools
• Maintain and clean chemical storage areas and monitor inventory levels
• Confirm daily and log that the lifts are in good operational condition
• Ensure and document an adequate charging area for all battery-operated ADA lifts and batteries are fully charged
• Basic computer skills, including the capability to learn and use Hotsos (resorts data/communication program)

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• Certified Pool Operator (CPO)
• Aquatics Facilitator Operator (AFO) Preferred
• Valid State Driver’s License
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.