Cosmetic Account Handler

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

You are applying for a role with Hamilton Fraser, part of HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, and Landlord Action. HFIS Limited is part of Brown & Brown (Europe) Limited.

Working options | office-based with optional rotational remote working in line with divisional requirements / office based

Working pattern | full time

Working hours | 37.5 (Monday – Friday) hours per week

Reports to | Cosmetic Lead

What we’re looking for:

We’re looking for a customer-focused and highly motivated individual to join our Cosmetic Insurance team. You’ll be providing quotations and securing new business and renewals, so experience of working in an insurance environment is essential, along with a proven sales approach and excellent customer service skills.

This is a great opportunity for someone who is working towards their Cert CII qualification.

Some of the things you'll get up to:

• Maintaining and enhancing existing Client relationships
• Performing tasks relating to our Cosmetic Insurance product (including securing policy renewals, providing quotations and securing new business)
• Actively developing and maintaining professional relationships with insurer partners, affiliates and other third parties
• Helping with the preparation of events and exhibitions and attending these when needed
• Making sure all documentation is issued, and actions taken fall within the agreed service standards and Financial Conduct Authority (FCA) regulations

We’d like you to have:

• Experience in an insurance environment is essential
• Excellent level of written and spoken English with sound maths skills
• A sales focused approach whilst ensuring that excellent customer service and advice is provided at all times
• Desire to progress toward Cert CII qualification
• Excellent inter-personal and telephone skills with the ability to communicate clearly and precisely with others
• Good organisational skills and the ability to adapt to changing circumstances in a fast-moving environment
• Sound knowledge of Microsoft Office packages and the ability to learn new systems and processes as needed
• The ability to meet deadlines, keep promises and prioritise own workload
• The ability to work within a team environment and to assist team members where required

Benefits:

• 23 days holiday + UK bank holidays
• Life assurance
• Private health care for you and dependents
• Employee assistance programme, including GP line, cashback for treatments, advice line
• Season ticket loan
• Rental deposit loan
• Annual leave purchase scheme
• As part of the HFIS Group, access to discounted personal insurance is available

At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training.

We have a relaxed and friendly environment, and our dress code reflects this.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.