Spare Parts Manager (Human)

In Service & Academy, you make sure our customers and service partners can keep their NEURA robots running. As Spare Parts Manager, you own spare parts end to end: what we offer, how an order becomes a delivery, what it costs, and how the business grows.

How you work

You are part of the Service & Academy team and report to the Head of Service & Academy. You work closely with Service Engineering, Development, Supply Chain, Finance and Sales.

Your mission & challenges

Your responsibilities, in order of priority: 1. Define spare parts

• Define the spare parts portfolio for each NEURA product, together with Development and Service Engineering
• Classify parts (e.g. wear parts, critical parts, recommended stock) and decide on which level they are replaced
• Own spare parts master data and part numbering in our ERP system, and keep them current with every product change

2. Set up spare parts processes

• Set up the process from quotation and order to delivery, returns and warranty handling
• Build the demand forecast from installed base, failure data and lead times, and use it to define stock strategy: what is stocked where and when to replenish
• Track KPIs such as availability and delivery lead time, and train the service team and partners

3. Define spare parts pricing

• Define pricing model and price lists for spare parts, kits and exchange parts
• Review prices and margins regularly, aligned with the Service Partner Program

4. Grow the spare parts business

• Analyze installed base and sales data to forecast spare parts revenue
• Develop offers such as spare parts kits and an online ordering channel, together with service partners and Sales
• Set revenue and margin targets, report on progress and feed recurring failures back to Development

What we are looking for

Must-have:

• Degree or comparable qualification in industrial engineering, supply chain, mechatronics, business or a related field
• Several years of experience in spare parts management or aftersales, ideally in robotics, machinery or automotive
• Experience in setting up spare parts processes, demand forecasting and pricing
• Hands-on experience with ERP systems (master data, inventory, purchasing)
• Structured, independent and comfortable building things from scratch
• Good language skills in German and English

Nice to have:

• Experience with Microsoft Dynamics 365 Business Central
• Technical understanding of robotics or mechatronic systems
• Experience with service partner or distributor networks