customer service agent

Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.

Role Description

This is a full-time on-site role for a Customer Service Representative located in New Cairo. The Customer Service Representative will handle day-to-day customer interactions, providing support and ensuring customer satisfaction. Responsibilities include responding to customer inquiries, resolving issues, and maintaining a high level of customer experience. The role also involves documenting interactions, updating customer records, and collaborating with other team members to improve service procedures.

Qualifications

Customer Service Representatives, Customer Support, and Customer Experience skills
Ability to ensure high levels of Customer Satisfaction and effective Customer Service
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to work on-site in New Cairo
Experience in customer service roles is beneficial
High school diploma or equivalent; additional education is a plus
Fluency in English is a MUST
Flexibility with night and overnight shifts is a MUST
Benefits
17,000egp Net salary and more!
fully paid training
social and medical insurance
transportation is provided (door to door for ladies)
KPIs are granted 1st 3 months
95% of our promotions are internal
No experiencezx is required!
Lots of events and Lots of fun!

Qualifications

✅ Who Can Apply?

Fresh graduates & dropouts are welcome!
Good communication and customer service skills
A positive attitude and willingness to learn
Strong listening and problem-solving skills
Comfortable working as part of a team
Fluent English is required (B2/C1 level)
Ability to work night & overnight shifts

🎁 What’s In It for You?

Attractive salary
Fully paid training
Granted KPIS first 3 months
Social & medical insurance
Free transportation
Overnight allowance
Real opportunities for career growth and promotion.

All your information will be kept confidential according to EEO guidelines.