Forward Deployed Engineer

About the company

Our client is a software company.

The role

Raydar is recruiting for this role on behalf of our client. Act as the technical lead on customer implementations, combining hands-on engineering with direct client work. The role covers scoping early trials, tailoring the software to each client's environment and relaying field insights to product and engineering colleagues.

What you'll do

• Scope trial projects with new clients and convert their operational goals into technical deployment plans.
• Ingest and prepare large volumes of messy, varied data for each client.
• Tailor the product to each client's environment and write scripts or integrations where it does not fit out of the box.
• Work alongside end users during their daily tasks and turn workflow gaps into product improvements.
• Serve as the main point of contact for clients across the trial, contract signing, first renewal and account growth.
• Share field learnings with product and engineering to inform the roadmap.
• Collaborate closely with technical customer success and engineering colleagues.
• Contribute to internal playbooks and hiring conversations.

Requirements

What we're looking for

• 4 to 8 years of relevant experience.
• Strong engineering skills, including Python and/or TypeScript, APIs and data pipelines.
• Ability to ship small tools independently without an engineering handoff.
• Comfort working in person with non-technical clients, not only over video calls.
• Bias to action, comfort with ambiguity and an owner mindset.
• Alignment with a public safety mission and government work.
• Willingness to complete federal background checks and security clearance, with company support.
• Based in New York City or the San Francisco Bay Area.

Bonus points

• Prior forward deployed, solutions engineering or implementation experience with clients who are not tech-native.
• Exposure to law enforcement, intelligence, defense or e-discovery and forensics.
• Familiarity with common digital evidence data formats.
• Design sensibility and the ability to explain UX problems clearly.
• Experience at a startup in the defense or public safety space.

Benefits

Compensation and benefits

• Base salary: USD 140,000 to 220,000 per year
• Equity
• Medical and dental coverage
• Retirement plan

Location and work model

• New York City, NY, United States or San Francisco, CA, United States
• On-site
• Full-time