Spa Intern

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業​機會，與金獅再闖另一座高峰。

Job Responsibilities:

• Be familiar with the operations of the Spa, Fitness center and Swimming pool
• Learn how to establish a rapport with guests maintaining good customer relationship, handle requests, enquiries and bookings for Spa, Salon, Gym and Studio.
• Handle requests, enquiries and bookings for Spa, Salon, Gym and Studio according to established standard operating procedures and Forbes Standards.
• Handle the check in & check out procedures, cash floats and cashiering, Spa tour, etc.
• Learn how to do an inventory count and reports
• Learn how to use proficient of hotel and spa systems such as OPERA, Zenoti, etc.
• Learn how to interact and communicate effectively with the guests by face-to-face, calls and emails
• Learn how to cooperate and communicate with colleagues within Spa department and in other departments
• Lean the upselling techniques and be able to promote the products and treatment to the guests
• Learn how to yield and maximize the spa revenue
• Learn and update the new trend of spa treatments, products, healthy, beauty, etc.
• Learn the service flow in the Spa Wet Facilities and Swimming Pool; learn to keep the facilities clean and tidy
• Learn to serve guests in the Spa Wet Facilities and Swimming Pool
• Be familiar with spa treatments and be able to introduce different types of spa treatments
• Be familiar with the equipment and machines in the fitness center
• Handle guest complaints or elevate to the respective supervisor, if necessary
• Assist on the design and preparation of spa promotions, displayed poster, etc.
• Attend the various training from the hotel, spa and product houses
• Be involved on hosting parties and activities, e.g. Spa party, Rooms birthday parties, Interns parties, etc.

Job Requirements:

• Applicants who study at universities outside of Macau must be Macau ID card holders
• The internship must be a requirement of the university as per its curriculum. We may request further information if needed