Product Support Specialist (with developer-level skill)

About the Company:

Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.

About the Client:

The Client's company is designed to optimize shopper experiences to increase conversion rate, AOV & revenue. The Client's app seamlessly integrated into Shopify, BigCommerce, Magento, and WooCommerce, the client's company delivers AI-Search, Collection filters, Merchandising, Personalization, Similar Styles, and Complete-the-Look.

About the Position:

We're looking for a Product Support Specialist to answer support tickets and guide customers through the platform.

• OPEN TO FRESH GRADUATES
• Respond to customer inquiries and resolve issues via email (Zendesk) in a timely and professional manner
• Identify and troubleshoot technical issues, escalating complex problems to appropriate teams (in R&D)
• Collaborate with development teams to resolve issues and implement solutions
• Continuously learn about our products

Requirements

• Excellent English communication skills: verbal, written, and reading is a MUST
• Knowledge of CSS, HTML, and JavaScript is a MUST
• Previous experience in customer service, technical support, or a related field is an ADVANTAGE
• Knowledge of Shopify is an ADVANTAGE
• Experience with Zendesk is an ADVANTAGE
• Excellent problem-solving skills
• Strong attention to detail and ability to manage multiple tasks simultaneously

Benefits

• Fully remote, long-term opportunity
• Work directly with US-based teams
• Stable full-time schedule
• Clear processes and structured work
• Opportunity to grow into higher-level roles