Call Center Agent - Betting/Gaming Industry

Pivotage Consulting is a forward-thinking organization dedicated to delivering turnkey HR solutions that drive business growth and success. As we continue to grow and expand in the HR space, we are seeking dedicated and motivated graduate trainees to join our team for a one-year program. This program is designed to help develop young graduates into experts. Through hands-on experience and tailored training, you'll build essential skills, gain in-depth knowledge across key functions.

Upon the successful completion of this program, you'll be equipped with the expertise and confidence to excel in the Human Resource field, positioning yourself as an asset and paving the way for a successful career.

Job Title: Call Center / Live Support Agent

Location: Lekki, Lagos
Industry: Gaming / iGaming / Sports Betting
Experience: 3+ year

Job Summary

We are looking for Call Center / Live Support Executives with experience in the gaming, iGaming or sports betting industry to provide excellent customer support to players across phone, live chat and other support channels.

Key Responsibilities

• Respond to customer enquiries and complaints via phone, live chat and other channels.
• Assist players with account registration, deposits, withdrawals, betting and bonus-related enquiries.
• Resolve customer issues promptly or escalate complex issues to the appropriate team.
• Provide accurate information on betting products, odds, bet types and promotions.
• Handle multiple customer conversations while maintaining excellent service.
• Record customer interactions and follow established support procedures.

Requirement

• HND or BSc in any field.
• Minimum 3 years of customer service/call center experience, preferably within the gaming, iGaming or sports betting industry.
• Good understanding of sports betting, including odds, bet types, deposits and withdrawals.
• Excellent spoken and written English; Pidgin is an advantage.
• Good computer literacy and typing speed.
• Ability to multitask across phone, live chat and other support channels.
• Excellent communication, problem-solving and customer service skills.

Requirement

• HND or BSc in any field.
• Minimum 3 years of customer service/call center experience, preferably within the gaming, iGaming or sports betting industry.
• Good understanding of sports betting, including odds, bet types, deposits and withdrawals.
• Excellent spoken and written English; Pidgin is an advantage.
• Good computer literacy and typing speed.
• Ability to multitask across phone, live chat and other support channels.
• Excellent communication, problem-solving and customer service skills.