SOPORTE A PRODUCTOS FX L2 - SDS QRO.

SOPORTE A PRODUCTOS FX L2 - SDS QRO.

Country: Mexico

Key Responsibilities

• Provide L2 production support for FX e-Trading and Distribution systems, ensuring incidents are investigated, managed and resolved effectively.
• Manage, maintain and support business-critical applications and their operating environments.
• Perform start-of-day checks, continuous monitoring and regional handovers as part of the global follow-the-sun support model.
• Deliver application support, maintenance and testing through Agile methodologies, working within squad-based teams.
• Track outstanding production issues and coordinate with appropriate technology, business and vendor teams through to resolution.
• Liaise with internal stakeholders, external clients and third-party vendors.
• Identify process improvement opportunities and automate repetitive or manual support activities.
• Provide support for Liquidity Providers, pricing engines and aggregation platforms.
• Coordinate and provide support for vendor and third-party FX applications.
• Perform client onboarding onto eCommerce / FX platforms, including conformance testing and monitoring of client connections.
• Work with Network teams on SSL configuration/licensing and certificate renewals.
• Work closely with UNIX/Linux, Database, Network, Market Data, Infrastructure and Firewall teams during outages and code/infrastructure changes.
• Use strong FIX protocol knowledge to troubleshoot electronic trading connectivity and message flows.
• Participate in bank-wide DR/BCP/isolation tests and site switches, and work with Production Support teams on remediation.
• Support infrastructure changes, business checkouts, releases and failovers, including planned weekend activity where required.
• Document incidents, known issues, operating procedures and new processes in Confluence.
• Participate in weekend and on-call support rotas. The resource must be flexible and willing to work in shift rotation across different time zones as required by the global support model.