Service Desk - Process Trainer
Posted 12 AprFound 19 OctSeen 3 hours ago
Fit
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The Posting
1. Technical Background (Strong technical background in IT Service management, with experience in service desk operations)
2. Good Presentation and training delivery skills
3. Should also be familiar with various ticketing systems, cybersecurity principles, and remote support tools
4. Proven experience in designing, developing and delivering training programs
5. Prior experience in maintaining and analyzing historic training data is highly desirable
6. Experience in Creating SOPs and Knowledge Base Articles
Requirements
- Experience in working in Service Desk Environment.
- Excellent Communication skills, Presentation and Interpersonal skills
- Ability to adapt to changing priorities, technologies according to business needs
- Ability to manage stakeholders and be responsive to business urgency
- Self-starter– Must be able to start and manage multiple tasks at the same time
- Inclination for learning and passion for knowledge facilitation
Facts
- Source
- Workable
- External id
- 2B2161E450
- Location
- Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- Remote
- Not stated
- Employment
- Full time
- Posted
- 12 Apr 2026
- First seen
- 19 Oct 2026, 18:40
- Last seen
- 1 Nov 2026, 22:27
- Status
- Not yet added
- Posting id
- 901bb9d5-16b3-5e01-a63b-aac62e8138f7