Head of Deployments

About the company

Our client is an industrial technology company.

The role

Raydar is recruiting for this role on behalf of our client. Lead and expand a field engineering group that installs and commissions technology in customer production facilities. Set weekly priorities, rescue struggling rollouts, support pre-sale conversations and shape how deployment services are packaged. This is a high-autonomy leadership position with significant travel to customer sites.

What you'll do

• Reset team priorities each week, assigning people to projects and rebalancing workloads when problems surface.
• Find enterprise rollouts that have stalled in any region and get them moving again, including handling difficult customer calls alongside sales colleagues.
• Present the deployment approach to mid-market and enterprise prospects before contracts are signed, and drive growth across additional sites.
• Recruit field engineers in the US and abroad, and coach them with prompt feedback after each customer visit.
• Conduct metrics, forecast and capacity reviews with company leadership.
• Bring field learnings into product planning and help establish deployment work as a regular chargeable service.

Requirements

What we're looking for

• 5+ years of relevant experience.
• Proven record installing technology on customer production floors and running complex rollouts spanning many sites or several countries.
• Experience building and managing a field engineering, professional services or implementation group.
• History of owning industrial automation projects from kickoff through go-live, working with controls, supervisory, operator interface, execution and data historian systems.
• Background in industrial automation, robotics or process manufacturing.
• A strong customer-first mindset, shown through concrete examples.
• Excellent people skills for working with customers and colleagues, including mentoring engineers.
• Willingness and ability to travel 25% to 50% of the time, including internationally.
• A university background in an engineering field is preferred.

Bonus points

• Experience making services a separately billed revenue stream.
• Experience creating partner models with third-party integrators.
• Experience growing a small early team into a much larger one.

Benefits

Compensation and benefits

• Base salary: USD 150,000 to 200,000 per year
• Equity
• Health, dental and vision coverage
• Life and disability insurance
• Retirement plan with employer match
• Commuter benefit
• Health and wellness benefit
• Professional development opportunities
• Bonus opportunities

Location and work model

• Boston, Massachusetts, United States
• On-site, 5 days per week in office
• Full-time
• Travel to customer sites of 25% or more