Library Services Manager

DEPARTMENT

Libraries

SALARY

$70,993.50 - $88,741.88

JOB SUMMARY

Under general direction, manages and coordinates library programs and services across library facilities and within the community, ensuring effective planning, implementation, promotion, and evaluation to meet community needs and advance library objectives.

ESSENTIAL JOB FUNCTIONS

• Directs, coordinates, and evaluates library programs and services in accordance with library system policies and procedures. Oversee program operations, monitor budget expenditures and staffing resources, develop and maintain community partnerships, select and evaluate staff, interpret policies and procedures for staff and the public, and resolve customer concerns and service issues.
• Develops and maintains the scope, quality, and relevance of library collections, programs, and services to meet community needs. Overseeing the selection of books and other library materials, identifies opportunities for community collaboration, and regularly evaluates collection usage, program effectiveness, and service delivery to ensure alignment with community interests and library objectives.
• Oversees and participates in the delivery of library services to ensure a high standard of customer service. Provides reference and reader's advisory services; applies knowledge of print and electronic reference resources, cataloging principles, and popular literature; develops and executes research strategies to locate information; instructs patrons in the use of library resources, equipment, and technology; and responds professionally and effectively to the needs of a diverse public.

OTHER JOB FUNCTIONS

• Compiles and maintains operational records, statistical data, program and service performance measures, and financial records related to fines and service fees. Prepares analytical and descriptive reports to assess library program utilization, service effectiveness, and operational performance.
• Assists patrons with circulation services, including related transactions, procedures, and inquiries.
• Performs other duties as assigned that are consistent with the scope and level of the essential job functions.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities Required

• Knowledge of public library principles, practices, operations, and service delivery.
• Knowledge of supervisory and management principles, staff development, and team leadership techniques.
• Knowledge of library science, professional library publications, collection development, and current library practices.
• Knowledge of library budgeting, financial management, and resource allocation principles.
• Skill in assessing community needs and evaluating library collections, programs, and services to ensure relevance and effectiveness.
• Skill in collecting, analyzing, and interpreting statistical and operational data to support program evaluation and decision-making.
• Skill in planning, organizing, assigning, monitoring, and evaluating staff work to achieve operational objectives.
• Skill in communicating complex, conceptual, and informational topics effectively through written and oral communication.
• Skill in facilitating discussions, building consensus, managing teams, and maintaining effective working relationships.
• Skill in professional writing, editing, and preparing analytical and descriptive reports.
• Skill in leading collaborative teams to identify problems, evaluate alternatives, and develop effective solutions.
• Ability to apply library policies and procedures consistently while providing responsive, equitable, and customer-focused services to a diverse community.

Qualifying Education and Experience

• Master’s degree in Library Science, Information Science, or related field
• Three (3) to five (5) of relative experience to include two (2) years of supervisory experience.
• Or an equivalent combination of education and experience

Employment Screenings Required

• Criminal Background Check
• Drug & Alcohol Testing
• Health Performance Evaluation (HPE)/Physical Examination

City of Arlington is an Equal Opportunity Employer.