Helpdesk Assistant (Fulltime)

Two95 International Inc.WorkableCherry Hill, New Jersey, United States

Posted 23 JanFound 19 OctSeen 4 hours ago

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Position: Full-Time with our client
Location: cherry hill, NJ

Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
When necessary provide onsite support.
Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
Troubleshoot and resolve system hardware and software problems.
Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
Document processes and procedures as required.
Manage and maintain our customers’ networks.
Required to be part of the on call schedule.
Performs other duties and responsibilities as assigned by the MSP Manager.