Waste Management Executive

Waste Management Executive - Customer Service (South Oxfordshire Council Team)

£26,852 salary | Aylesbury (office-based) | Full-time, 40 hours per week

About the Role

Are you passionate about delivering great customer service and making a difference to the customer experience? Join Biffa as a Waste Management Executive, supporting our South Oxfordshire Council team.

You’ll be a key point of contact for customers, helping to resolve enquiries, provide accurate information and ensure every interaction is handled professionally and efficiently. Working as part of a friendly, energetic and supportive team, you’ll play an important role in maintaining high levels of customer satisfaction.

Core Responsibilities

• Deliver excellent customer service by handling customer enquiries professionally, providing clear information and ensuring a positive experience.
• Manage and resolve enquiries efficiently, taking ownership of customer issues and ensuring they are directed to the right teams where needed.
• Maintain accurate records by updating customer information and recording interactions with strong attention to detail.
• Communicate effectively with customers and colleagues to ensure enquiries are handled promptly and consistently.
• Stay calm under pressure while managing competing priorities and maintaining a positive, helpful approach.
• Work collaboratively as part of the team, supporting the smooth delivery of customer services for South Oxfordshire Council.

Essential Requirements

• A positive, customer-focused attitude with a genuine passion for delivering excellent service.
• Strong communication and interpersonal skills, with the ability to build rapport with a range of customers.
• Excellent attention to detail and the ability to maintain accurate records.
• A calm, professional approach with the ability to handle challenging situations positively.
• Good organisational skills, with the ability to manage priorities in a busy environment.
• Previous customer service experience and familiarity with Microsoft Office would be advantageous, but are not essential, as full training will be provided.

And here’s why you’ll love it at Biffa.

• On-the-job training
• 25 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays
• Access to Biffa Perkz – high street discounts for you and your family
• Pioneering family-friendly policies

We’re here to change the way people think about waste

Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to diversity

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.