Channel Development – Onboarding, Training & Partner Relationship Management (Enterprise Business)

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

1. Partner Onboarding & Enablement

• Execute the structured onboarding journey for newly recruited partners — company and product induction, systems/tools access setup, and compliance briefing.
• Coordinate onboarding logistics with IT, Product and Legal to ensure timely partner activation.
• Track onboarding milestones and time-to-first-sale, identifying and resolving bottlenecks in the process.
• Maintain and update onboarding materials (including presentations), checklists and partner portal content.

2. Training & Capability Development

• Plan, schedule and deliver (or coordinate delivery of) product, solution-selling, systems and compliance training for partners across in-person, virtual and e-learning formats.
• Maintain training curriculum content and partner certification tracking, coordinating with Product and Marketing teams to keep materials current with new launches.
• Monitor training completion and certification status, following up with partners on gaps.
• Gather partner feedback on training and continuously improve content and delivery formats.

3. Partner Marketing Campaigns

• Plan and execute partner marketing campaigns, including co-branded marketing, MDF-funded activities, lead-generation programmes and promotions.
• Coordinate with the Marketing team on campaign materials, collateral distribution and partner communications.
• Track and report on campaign performance — leads generated, campaign ROI and partner participation rates.
• Manage the partner communications calendar, including newsletters, product updates and promotional announcements.

4. Partner Relationship Management & Support

• Serve as the day-to-day point of contact for partner queries, operating the channel partner helpdesk.
• Manage escalation handling for partner issues (sales, technical, billing), coordinating with relevant internal teams to ensure timely resolution.
• Conduct regular check-ins and relationship touchpoints with partners to maintain engagement and satisfaction.
• Maintain and update partner portal and self-service resources, including FAQs, tools and support materials.

5. Cross-Functional Collaboration & Reporting

• Coordinate with Customer Service, Product, Marketing and IT to ensure smooth, consistent partner support.
• Track and report onboarding, training, campaign and support metrics to the Head of Channel Development.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.