Assistant Manager Global WFM

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The Workforce Planner will be responsible to assist in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. She/he will participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling, and emerging technologies. In addition, she/he will have accountability for supporting the design, development and interpretation of workforce reports and dashboards including identifying key trends, opportunities, and problem areas.

Job title: Assistant Manager Global WFM

Job Description: Education: Any Graduation or Diploma

Experience: 7-8 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center.

Roles & Responsibilities:

• Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning.
• Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights.
• Perform statistical analyses and forecasting techniques and glean critical insights and trends.
• Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs.
• Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business.
• Effectively manage internal & external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies.
• Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions.
• Lead and mentor multiple teams lead by one or more Assistant Managers or Deputy Managers.
• Effectively coach and mentor the team of planners and schedulers within your span.
• Strategic Thinker who constantly looks for areas of development to improve revenue, reduce cost and strongly influence the account P&L.
• Ability to work closely with finance team by providing timely and accurate information for financial forecasting and budget creation.

Skills:

• Excellent communication skills, including ability to write concise technical docs and present ideas.
• Excellent Analytical and Organizational skills
• Ability to work with cross functional teams
• Above average knowledge of Microsoft Excel

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Location: BLR, Surya Wave BuildingIndia