Operations Admin - Inside Sales

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Inside Sales Operations Admin provides administrative and operational support to the Inside Sales team by assisting with a variety of process-driven activities. This role will support day-to-day sales operations by managing communications, processing orders, maintaining information within business applications, responding to requests, and assisting with overflow work from the Sales and Operations teams.
This position will report to the Inside Sales Manager of Operations and will be located in the Somerset, NJ office.

Role Description

Responsibilities include, but are not limited to:

• Assist with maintaining accurate and consistent Customer Relationship Management (CRM) data.
• Request and gather information from vendors, including invoices, pricing, and order status.
• Support overflow work from the Sales and Operations teams, including placing orders, assisting with renewal opportunities, and creating parts within AX.
• Perform order entry and assist with tracking and collecting order status information.
• Monitor, receive, and respond to email communications and requests.
• Regularly collaborate with Inside Sales, partner teams, and vendors to support business needs.

Skill Level Requirements

• Ability to quickly learn and apply new processes, tools, and information.
• Ability to manage multiple tasks and priorities while completing work accurately and efficiently.
• Strong written and verbal communication skills.
• Ability to work effectively and collaboratively with internal teams, partners, and vendors.
• Strong time management, organizational, and follow-through skills.
• Demonstrated willingness to learn and develop new skills.
• Ability to learn and work within business tools and platforms, including MySHI, AX, BI, CRM, SharePoint, and quoting systems.
• Proficiency with Microsoft Office applications, particularly Word, Excel, and Outlook.

Preferred Qualifications/Skills

• Some college education preferred.
• Previous customer service and/or customer-facing experience preferred.
• Working knowledge of MySHI, AX, BI, CRM, SharePoint, and quoting tools is preferred.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Experience working with Windows operating systems is a plus.

The estimated annual pay range for this position is $31,200 - $40,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status