NOC Engineer / NOC Lead

NOC ENGINEER / NOC LEAD

Infrastructure operations · shared across customers

Reports to: Manager, NOC (or Director, Service Operations)

Location: Remote (US) with assigned shift; rotating coverage

Department: Infrastructure & DC Operations / Network Engineering

POSITION SUMMARY

The NOC Engineer operates STN's 24/7 monitoring and first-response capability for GPU One (GPUaaS) infrastructure. The role triages alerts, executes documented runbooks, and coordinates with on-call specialists during incidents to protect customer SLAs.

KEY RESPONSIBILITIES

• Monitor infrastructure alerts, customer SLA dashboards, and system health on a 24/7 basis
• Triage incidents and engage on-call SREs, Network, Hardware, or Field Engineering as needed
• Execute documented runbooks for common platform, network, and hardware issues
• Manage the incident lifecycle including initial customer notification and status updates
• Coordinate planned maintenance windows and change windows with internal teams and customers
• Update status pages and customer-facing communications during incidents
• Maintain shift handoff documentation and active-incident logs
• Support ticket queue handling including Tier 1 ticket resolution
• Contribute to continuous improvement of monitoring coverage, alert quality, and runbooks
• Work rotating shifts including nights, weekends, and holidays

REQUIRED QUALIFICATIONS

• 3+ years in a NOC, SOC, or IT operations function
• Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, PagerDuty, or equivalent)
• Strong Linux and basic networking fundamentals
• Excellent written and verbal communication, particularly under pressure
• Willingness and ability to work rotating shifts including overnight coverage

PREFERRED QUALIFICATIONS

• GPU, HPC, or large-scale cloud infrastructure background
• ITIL Foundations certification
• Demonstrated on-call and major-incident response experience
• Scripting skills (Python, Bash) for runbook automation