Community Outreach Manager

Description

Community Engagement & Growth

• Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms
• Foster meaningful conversations and encourage member participation
• Respond to comments, messages, and queries in a timely and professional manner
• Develop strategies to increase community size and engagement

Content & Communication

• Plan and execute community-focused content calendars
• Create posts, newsletters, polls, discussion threads, and engagement campaigns
• Collaborate with the marketing team to align messaging with brand voice
• Highlight user-generated content and community success stories

Events & Activations

• Plan and execute online and offline community events, webinars, meetups, and campaigns
• Coordinate with internal stakeholders and external partners
• Ensure seamless execution and high participation rates

Insights & Reporting

• Track engagement metrics, sentiment, and growth KPIs
• Analyze community feedback and provide actionable insights to marketing/product teams
• Prepare monthly reports on community performance

Brand Advocacy

• Identify and nurture brand advocates and influencers
• Build ambassador programs to strengthen community loyalty
• Ensure consistent brand tone and experience across platforms

Qualifications & Skills

• Bachelor’s degree in Marketing, Communications, Business, or related field
• 2–5 years of experience in community management, social media, or digital marketing
• Excellent written and verbal communication skills
• Strong interpersonal and relationship-building abilities
• Experience managing social media platforms and community tools
• Basic understanding of analytics tools and engagement metrics
• Ability to multitask and work in a fast-paced environment

Preferred Qualifications

• Experience managing healthcare/startup/consumer brand communities (customize as needed)
• Experience with CRM or community management platforms
• Event planning experience

Key Competencies

• Empathy & Active Listening
• Conflict Resolution
• Creativity & Initiative
• Data-driven mindset
• Collaboration & Stakeholder Management

What We Offer

• Opportunity to shape and grow a thriving brand community
• Collaborative and innovative work environment
• Learning and growth opportunities
• Competitive compensation

Requirements

Benefits