IT Systems Trainer (Non-Profit) - Manhattan

AHRC New York City is a large, complex nonprofit organization dedicated to supporting neurodivergent children and adults (those with autism, down syndrome, cerebral palsy, intellectual/developmental disabilities, and other disabilities) through a broad spectrum of services , and a family governed organization that envisions a socially just world where the power of difference is embraced and reflected in all that we do. Generosity guides us as we honor our legacy and continuously grow through a culture of curiosity, creativity, and optimism and as we advocate for people with disabilities to lead full and equitable lives.

AHRC NYC is seeking an IT Systems Trainer for our IT Department. The IT Systems Trainer designs, develops, and delivers enterprise technology training programs supporting adoption of business applications across AHRC NYC. The position delivers onsite, virtual, individual, and large-group instruction; develops training curricula and multimedia content; promotes responsible AI adoption; supports enterprise implementations and change management; and serves as a Subject Matter Expert after system onboarding.

Compensation Package: $70,000 -$80,000 per year plus a very generous and comprehensive Benefit package. See Benefit information below.

Schedule: Monday through Friday 9am-5pm (35 hours per week)......Hybrid schedule with onsite/travel at least two days per week.

Essential Duties and Responsibilities

• Develop and deliver instructor-led, virtual, and self-paced training for enterprisesystems.
• Train individuals, small groups, and large organizational audiences.
• Develop manuals, videos, e-learning modules, job aids, and knowledge articles.
• Become a Subject Matter Expert on AHRC enterprise applications.
• Develop and deliver AI fundamentals, governance, policy, privacy, HIPAA, andresponsible use training.
• Support PMO and implementation teams with change management, communications,training campaigns, and go-live readiness.
• Provide secondary support to IT departments through user education anddocumentation.
• Measure training effectiveness and continuously improve curricula.
• Minimum 5 years of organizational training experience.
• Minimum 5 years delivering both onsite and remote training.
• Experience training adult learners in individual and large-group settings.
• Experience developing curriculum for enterprise applications (EHR/EMR, CRM, ERP, HRIS or similar).
• Experience creating training manuals, videos, and e-learning content.
• Experience supporting enterprise technology implementations and change management.
• Experience teaching AI fundamentals, governance, responsible use, privacy, and security.
• Willingness to travel throughout all five NYC boroughs.

Benefits:

• Low cost, high quality Medical Insurance! (Single & Family plans)
• Paid Training
• Paid time off (sick, personal & vacation)
• Dental insurance
• Vision insurance
• Tuition Reimbursement
• Flexible Spending account
• 403(b) retirement plan
• 403(b) match
• Life insurance
• Employee discount
• Referral program

AHRC New York City is an Equal Opportunity Employer. We consider applicants for all positions without regard to age, race, color, creed, religion, national origin, alienage or citizenship status, gender, sex, sexual orientation, pregnancy, disability, marital status, partnership status, military status, status as a victim of domestic violence, sex offenses or stalking, genetic information, or unemployment or any other protected characteristic under federal, state or local law.

All your information will be kept confidential according to EEO guidelines.