Procedures and Documentation Specialist

Taylor Construction Management (TCM) is a full-scale project support services company specializing in supporting the delivery of timely and financially sound projects that meet the qualitative deliverables established by our customers. We are a global company with demonstrated success in some of the most complex industries, i.e. healthcare, education, bioscience, and transportation. At TCM, we are committed to excellence and integrity.

Our employees contribute to a portfolio of work that includes some of most innovative and complex projects ranging from transportation and bioscience to healthcare and municipality infrastructure sectors. These signature projects are what makes TCM such a rewarding place to work.

If you value a culture that encourages innovation, challenges that stretch your current capacity, and a team approach to problem-solving, then you’ll want to explore the opportunities at TCM. Come join our talented team of project managers, construction managers, design professionals, and project controls experts.

Position summary

Produces the written system. Standard operating procedures, contract-specific procedure sets, process maps, roles and responsibility matrices, templates, audience reference guides, and the final playbook. The material has to work for researchers, scientists, project managers, and senior administrators alike, which means writing the same process at several levels without losing accuracy at any of them.

This is a technical writing and process design role, not a project management role. Candidates should be sourced from technical documentation, quality systems, and process engineering backgrounds as much as from construction.

Responsibilities

• Write standard operating procedures governing all RELLIS development projects
• Document contract-specific procedures for each agreement in the portfolio
• Produce process maps and mapping diagrams showing obligation flow, decision points, and approvals
• Build roles and responsibility matrices identifying who acts, approves, and is informed
• Draft communication protocols for developer interface, internal notification, and escalation
• Develop the template library: notices, transmittals, acceptance, deficiency documentation, reports
• Create layered quick-reference material by audience and by project
• Assemble and maintain the program playbook
• Establish document control conventions, version management, and review cadence

Required

• 7+ years writing procedures, SOPs, work instructions, or quality system documentation
• Demonstrated ability to write the same process for technical and non-technical readers
• Process mapping and diagramming capability (Visio, Lucidchart, or equivalent)
• Portfolio of published procedural documentation available for review
• Experience in a regulated environment where documentation is audited
• Bachelor’s degree in technical communication, engineering, quality, or a related field, or equivalent experience

Preferred

• Quality management systems background (ISO 9001, nuclear QA, GMP, or similar)
• Instructional design or training development experience
• Construction, energy, or research facility environment
• Records retention and public records handling familiarity