WFM Team Lead (Davao / MOA Pasay) | Onsite
Posted 26 MayFound 20 OctSeen 1 hour ago
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The Posting
Location: Davao / MOA Pasay
Work Setup: Onsite
Shift Schedule: Night Shift
Responsibilities:
- Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity.
- Partner closely with operations and HR to anticipate staffing demands and effectively tackle workforce challenges.
- Leverage workforce data analysis, produce insightful reports, and deploy innovative WFM tools to drive smart decision-making and enhance operational efficiency.
Requirements:
- At least 12 months of experience in supervising a workforce management team in a BPO company, demonstrating expertise in leading teams with confidence and inspiring success.
- Background in Business Management or Computer Science
- Must be amenable to start ASAP
- Exceptional analytical, organizational, and problem-solving capabilities
- Highly proficient in scheduling software and Microsoft Excel to streamline processes
- Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting
Facts
- Source
- Workable
- External id
- 050489C181
- Location
- Makati City, Philippines
- Remote
- Not stated
- Employment
- Full time
- Posted
- 26 May 2026
- First seen
- 20 Oct 2026, 13:55
- Last seen
- 2 Nov 2026, 08:04
- Status
- Not yet added
- Posting id
- 9fc1e7c9-6cc1-5999-9cab-ea4d068af580