Reconnect Officer

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Key accountabilities

• be at the forefront of the business, operating via telephone/chat/email to support customers located in the Europe
• establish positive engagement with the customers, build relationships and demonstrate fair treatment
• maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

Qualifications (Education, skills and experience)

Team

• Collaborate and engage with team members providing valuable input for customer solutions
• Proficient and compliant to internal processes and policies
• Demonstrate sound judgment, prompt follow-up, and timely escalations
• Escalate disputes and non-responsiveness effectively and timely
• Proactive interaction and collaboration with various internal and external stakeholders

Competencies

• Strong verbal skills resulting in successful collection of fees and timely management of returns
• Demonstrate verbal and written communication and customer service skills
• Good working knowledge in Microsoft Office (Excel, Word, Outlook)
• Effective organization, time management, prioritization, follow-up and execution skills
• Effective problem solving and issue resolution skills

Preferred Experience

• Previous experience working in an customer care environment
• Previous experience in a credit control role
• Good understanding of the laws and regulations relating to Debt Collection activities.

Skills and Abilities and Personal Attributes

• Fluent in both written and spoken English and French
• Excellent written and verbal communication skills with a proven ability to liaise and influence all levels of personnel appropriately and professionally.
• Ability to adapt to new procedures and systems quickly.
• Ability to multi-task and understand the importance of prioritisation.
• Possess a keen eye for detail and be able to spot and correct mistakes.
• Polite, efficient communication manner.
• Strong Team Player and willing to collaborate with others.
• Ability to engage with internal and external stakeholders.

Preferred Experience

• Previous experience working in an customer care environment
• Previous experience in a credit control role
• Good understanding of the laws and regulations relating to Debt Collection activities.

Skills and Abilities and Personal Attributes

• Fluent in both written and spoken English and French
• Excellent written and verbal communication skills with a proven ability to liaise and influence all levels of personnel appropriately and professionally.
• Ability to adapt to new procedures and systems quickly.
• Ability to multi-task and understand the importance of prioritisation.
• Possess a keen eye for detail and be able to spot and correct mistakes.
• Polite, efficient communication manner.
• Strong Team Player and willing to collaborate with others.
• Ability to engage with internal and external stakeholders.

Expected behaviours

• Proactive, curious and punctual.
• Result orientated.
• Meticulous
• Self-motivated, enthusiastic and keen to learn and develop personal skills/knowledge.
• Solution

Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!