Solution Architect – AI / GenAI (Salesforce / ServiceNow)

Solution Architect – AI / GenAI (Salesforce / ServiceNow)
Location: India / US (Remote/Hybrid)
Company: Neuron7.ai
Role Overview
We are looking for a highly skilled Solution Architect with deep expertise in Salesforce or ServiceNow ecosystems, combined with strong experience in AI/GenAI implementations. This role will focus on designing and delivering enterprise-grade solutions leveraging LLMs, RAG architectures, NLP, and AI integrations for Field Service and Customer Service workflows.
Key Responsibilities
Design end-to-end solution architectures integrating AI/GenAI capabilities into Salesforce / ServiceNow platforms
Lead implementation of RAG pipelines, LLM-based workflows, and NLP-driven automation
Architect scalable integrations using APIs, middleware, and event-driven systems
Define and implement AI guardrails, governance, and responsible AI practices
Work with MCP protocols, tool orchestration, and agent-based systems
Collaborate with Product, Engineering, and Customer teams to deliver enterprise solutions
Drive solution design workshops, customer demos, and technical discovery sessions
Ensure performance, scalability, security, and reliability of deployed solutions
Required Qualifications
8–15+ years of experience in solution architecture / enterprise systems
Strong hands-on experience with Salesforce (Service Cloud / Field Service) or ServiceNow (ITSM / CSM / FSM)
Proven experience in AI/GenAI implementations (LLMs, RAG, NLP, semantic search)
Experience integrating AI solutions with enterprise platforms via APIs and microservices
Solid understanding of cloud platforms (AWS/Azure/GCP) and distributed systems
Experience with data pipelines, vector databases, embeddings, and retrieval systems
Strong communication skills with the ability to work with enterprise stakeholders
Our Values
At Neuron7.ai, we are guided by integrity, innovation, customer obsession, and continuous learning. We believe AI should create meaningful business outcomes and empower organizations to make smarter decisions at scale.
Diversity & Inclusion
Neuron7.ai is committed to fostering a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all qualified applicants and employees regardless of race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected characteristic.