Senior Executive, Corporate Catering & Outlet Operation

Job Description

• Plan, coordinate, and execute corporate catering events, including meetings, conferences, and special events, ensuring exceptional service and customer satisfaction.
• Develop and maintain relationships with corporate clients, understanding their needs and preferences to tailor catering services accordingly.
• Manage the day-to-day operations of our outlets, including staffing, inventory management, and ensuring compliance with health and safety regulations.
• Collaborate with the culinary team to develop innovative menus and offerings that meet the needs and preferences of our clients.
• Train and supervise staff to ensure they deliver high-quality service and adhere to company policies and procedures.
• Monitor and analyze financial performance metrics, including sales, costs, and profitability, and implement strategies to optimize performance.
• Stay updated on industry trends and best practices, continuously seeking opportunities for improvement and innovation.
• Handle customer inquiries and concerns in a professional and timely manner, resolving issues to ensure customer satisfaction.

Qualifications:

-Bachelor's degree in Hospitality Management, Business Administration, or related field. Master’s degree preferred.
-Minimum of 3 years of experience in hospitality management, with a focus on corporate catering and food service operations.
-Strong understanding of catering operations, including menu planning, event coordination, and food safety standards.
-Excellent leadership and communication skills, with the ability to motivate and inspire a team.
-Proven track record of delivering exceptional customer service and building strong client relationships.
-Proficiency in Microsoft Office suite and catering management software.
-Ability to work flexible hours, including evenings and weekends, to accommodate catering events and outlet operations.
Certification in food safety and sanitation preferred.