Oncology Brand & Customer Manager - SA & SSA

Job Description

We aspire to be the premier research-intensive biopharmaceutical company. We're at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals. As an Oncology Brand & Customer Manager, you will play a pivotal role in shaping brand strategy, leading cross-functional alignment, ensuring launch excellence, and delivering innovative customer-centric initiatives that support our mission of advancing prevention and treatment of disease through leading-edge science.

Responsibilities

• Lead the formulation, execution, and continuous optimization of brand strategies for the Oncology portfolio (selected indications and other brands as needed) .
• Drive brand growth, market preparation, and launch excellence for new product introductions.
• Ensure alignment of brand plans with global and regional marketing strategies, customizing global materials for local relevance.
• Deliver the full marketing strategy and tactical plans, ensuring they meet performance expectations across the portfolio.
• Forecast and monitor performance, adjusting strategies based on market insights and in-market performance metrics.
• Manage promotional and brand-related budgets, ensuring resource allocation maximizes ROI and supports financial health of the brands.
• Analyze the local and regional oncology market, identifying commercial opportunities and risks.
• Understand and articulate the full Customer Buying Process, enabling effective segmentation, targeting, and engagement.
• Lead and align cross-functional teams—including Sales, Medical, Market Access, Regulatory, CDx, Communications, and others—to ensure cohesive execution of brand and franchise strategies.
• Coordinate with the Sales Force to ensure successful rollout and execution of marketing and promotional strategies.
• Collaborate with internal and external stakeholders professionally, fostering strong partnerships that enhance brand performance.
• Develop and deliver innovative, customer-centric programs aligned to preferred customer channels and needs.
• Seek new, creative, and digital-first ways of interacting with customers.
• Develop and execute scientific leader (SL) engagement plans across relevant markets.
• Prepare and deliver key tactical components including marketing tactics, channel mix, promotional activities, and resource plans.
• Track local and regional initiatives, manage budgets, and oversee reporting and business information systems required to support marketing and sales activities.
• Travel locally, regionally and internationally as needed to support business needs.

Qualifications

Required

• Relevant commercial or health sciences degree.
• Minimum 5 years of pharmaceutical industry experience.
• Multinational pharmaceutical company experience.
• Strong understanding of the South African pharmaceutical market and regulatory environment.
• Excellent written and verbal communication skills.
• Demonstrated strategic thinking, initiative, and problem-solving ability.
• Ability to work autonomously, manage multiple priorities, and deliver against deadlines.

Preferred

• Oncology sales or marketing background.
• Regional SSA market experience.
• Digital marketing qualification or advanced digital capability.
• Market access experience.
• Understanding of French (advantageous).
• Strong interpersonal, negotiation, and customer-centric skills.

Additional location(s) Compensation Information:

Required Skills:

Adaptability, Brand Management, Competitor Analysis, Content Creation, Customer Insights, Customer-Oriented, Data Analysis, Digital Marketing, Event Planning, Market Research, Oncology Marketing, Product Management, Strategic Thinking

Preferred Skills: Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Flexible Work Arrangements: Not Applicable

Job Posting End Date: 11/10/2026

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