Manager, Turns

Job Title: Manager, Turns

Reports to: Director, Turns, Repairs & Maintenance

Compensation: $80,000 - $90,000 Annually
Location: Remote, Non-exempt

About Darwin Homes

At Darwin Homes, we fundamentally believe that the rental experience is broken. Too often, property management—serving as the middleman between investors and residents—often means shoddy service, hidden fees, and inefficient processes that shortchange everybody involved. Darwin was built to make residents' and owners' lives easier through an innovative ecosystem of technologies. We have created the best product in the market for residents to discover, tour, and lease their future home; and for owners to have complete peace of mind from our modern management and leasing services built around our core values of transparency and professionalism. Darwin Homes is the destination for single-family rental services for property owners and residents.

The Team

The Darwin Homes team is composed of a diverse set of alumni from DoorDash, Square, Facebook, Apple, LinkedIn, and other top technology companies. The founders and executive team have over 30+ years of combined experience in scaling disruptive technology and operations-focused businesses. Darwin Homes was backed by top Silicon Valley venture capital (Khosla, Fifth Wall) and was acquired by Pagaya Technologies, a publicly traded company, in early 2023. Pagaya is an AI/ML data technology company with offices in Tel Aviv, New York, and Austin.

The Role

Adoor Property Management is growing fast and we're looking for a highly motivated, intelligent, and passionate Turnover Manager to join our team. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead our team through new and different phases.

Duties:

• Lead and manage a team of local and offshore Turn/Make-Ready Coordinators and Dispatchers, and simultaneously oversee dozens of turn/make-ready projects nationwide.
• Meet assigned KPIs in the following areas:
• Vacate to Turn Start
• Turn Duration
• Turn Cost
• Turn Quality
• Develop and maintain a nationwide network of general contractors and trade vendors.
• Relying on your mechanical and construction technical expertise, identify warranty issues, and manage proper performance by the original vendors, ensuring the vendors do not charge for identified issues on a new estimate.
• Compare Rent Ready Inspections to approved estimates for accuracy & quality using proof of work photos and third-party inspection reports.
• Ensure move-in inspections and repairs are completed in a timely and high-quality manner.
• Ensure timely and accurate processing of related administrative matters.
• Other duties as assigned

Requirements

• 3+ years of turnover management in a real estate context, preferably residential single-family rentals
• Subject matter expert in residential turn, renovation, and maintenance technical applications and business practices
• Broadly experienced, multi-disciplinary, independent professional able to operate with broad authority and minimal supervision
• Able to interact with and influence senior leaders with an eye toward achieving organizational KPIs
• Experience interfacing with HOAs and municipalities
• Organized, detail-oriented, and comfortable with data entry
• Ability to work a flexible schedule, which may include evenings and weekends on occasion
• Ability to comfortably navigate new technology; competency in MS Office, Google Office Suite, and Slack
• Bachelor's Degree preferred but not required

Accommodation: Darwin Homes, Inc & Adoor Property Management Inc is committed to providing reasonable accommodations for qualified individuals with disabilities and ensuring accessibility in the workplace. If you require accommodation due to a disability to perform the essential functions of the job, please inform us at the time of application.
Darwin Homes, Inc & Adoor Property Management Inc is an equal opportunity employer and makes employment decisions based on merit. We prohibit discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, or any other characteristic protected by applicable laws. Darwin Homes, Inc complies with all applicable federal, state, and local laws regarding equal employment opportunity and strives to create a diverse and inclusive work environment for all employees.