Customer Service Representative

Job Description

Are you a natural leader with a knack for clear communication and attention to detail? We are actively seeking talented individuals to join our customer service team, where you’ll play a key role in delivering exceptional service while honing your leadership potential. If you're an eloquent writer, a superb verbal communicator, and someone who thrives in data entry tasks, this role is perfect for you. You’ll assist customers, manage inquiries, and contribute to a smooth, efficient workflow. With opportunities to grow into leadership positions, we are looking for individuals ready to make an impact and elevate our customer service experience. Join us and unlock your potential!

Location: Austin, TX *(This is a ONSITE position)*

Status: Monday - Friday (8:00AM - 5:00PM)

Compensation: $22.00-$24.00/hour

Our Ideal Candidate Will Bring:

• High level understanding of the critical need to deliver superior service
• Ability to keep up with a fast-paced environment and maintain a positive attitude
• Ability to learn multiple programs, research the issue, and articulate the solution
• Excellent written and verbal communication skills

Overview:

The Customer Service Representative is responsible for first-line customer service support and ensuring customers experience with DaBella is as good as possible. The CS Specialist handles omni-channel customer service inquiries and then routes them to the proper person to resolve
any issues.

Essential Functions:

• Monitors and processes customer messages via calls, email, and online inquiries and enters them into company CRM for tracking and reporting purposes
• Contact customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions for any outstanding issues
• Coordinates with internal staff including sales, GMs, PCs, and installation team to ensure all customer requests and complaints are addressed and resolved in a timely manner

Qualifications:

• Previous receptionist, data entry, customer service, or call center experience is preferred, but not required
• Must be able to manage high call volume (100 calls minimum)
• Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications
• Excellent time management skills, ability to multi-task and prioritize work, and maintain self-direction in a fast-paced environment
• A creative mind, with the ability to suggest improvements
• English and Spanish Bilingual preferred

Benefits & Perks:

• Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
• 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
• Paid professional development, leadership training, and relocation opportunities nationwide
• 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

This is an IN-OFFICE Role.
To learn more about DaBella visit our website at www.DaBella.us

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