Assistant Manager - Workforce Management (Cebu) | Onsite
Posted 15 JunFound 20 OctSeen 33 minutes ago
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The Posting
Work Setup: Onsite (Cebu)
Function: Work Force Management (WFM)
Required Educational Attainment:
- Finished at least 2 years in college without any back subjects
Required Experience:
- Minimum 2 years of BPO Team Lead or Assistant Manager experience under the Workforce Management function.
Responsibilities:
- Develops, updates, and optimizes the Capacity Plan to effectively meet staffing, seating, and logistical needs while balancing cost-efficiency and performance excellence.
- Creates and reviews schedules meticulously to align with business objectives, driving exceptional customer service experiences.
- Leads and mentors a motivated and autonomous team of WFMs, ensuring all service level agreements (SLAs) are consistently achieved across accounts.
- Enhances client satisfaction by proactively managing service levels, providing expert staffing, scheduling, and real-time adherence solutions.
- Safeguards the organization’s assets by rigorously adhering to the Quality Information Security Management System principles.
- Acts as the primary point of contact for all Workforce Management (WFM) related inquiries and concerns, ensuring smooth communication and resolution.
Facts
- Source
- Workable
- External id
- F640E6E119
- Location
- Cebu City, Philippines
- Remote
- Not stated
- Employment
- Full time
- Posted
- 15 Jun 2026
- First seen
- 20 Oct 2026, 13:55
- Last seen
- 2 Nov 2026, 08:04
- Status
- Not yet added
- Posting id
- a4523e6f-79ff-5003-8416-d8f4e0137479