Veterinary Healthcare Virtual Assistant

We are a US-based company seeking veterinary medicine-trained staff based in the Philippines.

As a Veterinary Healthcare Virtual Assistant (VHVA), you will work directly with our clients -- veterinary clinics/practices based in the USA.

We help our clients improve workflow, save time, and remove the burden of in-room documentation. A VHVA can also help with back-office and administrative tasks.

Our goal is to help you succeed in this up-and-coming field of veterinary healthcare virtual assisting. Join the Hello Rache family and apply today!

You will have the following responsibilities:

• Live virtual scribing
• Attend to patient communications and interaction (phone/email/video)
• Respond to inquiries about healthcare services/tasks
• Gather medical or insurance information
• Manage appointment calendar
• Update patient chart records
• Research helpful information
• Handle administrative tasks/back-office in a medical setting (e.g. fax/file management, transcription)

Requirements

You will be successful in this role if you have the following qualifications:

• You are a graduate of any animal healthcare profession.
• You have experience with pet insurance.
• You can speak and write well in English. Proficient with medical terminologies and practices.
• You can connect with a variety of people and build rapport
• You have good attention to detail, especially in written reports
• You are comfortable with virtual technologies and can quickly learn.
• Internet subscription/speed: At least 10mbps (DSL/Fiber only)
• Have reliable computer hardware and software (will be verified by our tech team)
• Have a webcam and headset
• Able to work at night i.e 11 pm-8 am (8 am - 5p m Arizona time)
• DVM graduates and licensed DVMs are encouraged to apply.
• Candidates with veterinary work experience are encouraged to apply.

Minimum & Recommended System Requirements

MINIMUM:

WINDOWS

Operating System: Windows 11 24H2 Home/Pro (64-bit) – Genuine License Required

CPU: Intel Core i3, i5, 8th Gen or newer / AMD Ryzen 3 Series or newer (Must be on Microsoft’s approved CPU list)

Memory: 8 GB RAM

Internet: At least 10 Mbps DSL/Fiber (LTE allowed only as a backup)

macOS

Operating System: macOS 14 Sonoma
(macOS 15 Sequoia support preferred)

MacBook Air: 2020 or newer

MacBook Pro: 2018 or newer

iMac: 2019 or newer

Mac Mini: 2018 or newer

Mac Pro: 2019 or newer

iMac Pro: 2017

Memory: 8 GB RAM

Storage: 128 GB SSD

Internet: At least 10 Mbps DSL/Fiber (LTE allowed as backup)

RECOMMENDED:

WINDOWS

Operating System: Windows 11 Pro (64-bit) – Genuine License Required

CPU: Intel Core i5 or i7, 8th Gen or newer / AMD Ryzen 5 3000 Series or newer

Memory: 16 GB RAM

Storage: 128 GB SSD or higher

Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed only as a backup)

macOS

Operating System: macOS 15 Sequoia

Model: Any Apple Silicon Mac (M1, M2, or M3 series)

Memory: 16 GB RAM

Storage: 256 GB SSD

Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed as backup)

Peripherals for all systems:

High-quality headset with a microphone
(Recommended: Plantronics Audio 628 USB or equivalent)

High Quality HD Webcam (720p or 1080p)
(Recommended: A4Tech PK-910H or equivalent)

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Benefits

Competitive Pay Rates

Our pay rates are one of the highest in the industry.

Free Training & Certification

We provide free training at no cost to you. Upon completion, you will receive a certificate and become a Certified Hello Rache Healthcare Virtual Assistant®.

Work From Home

Have the ability to work from the comfort of your own home. No more commuting; spend more time with your family and friends.

Long-Term Work Relationship

You will work with the same client consistently, leading to the development of a long-lasting work relationship.

US-Based Clients

Our Healthcare Virtual Assistants® work with doctors and other medical professionals based in the USA.

Passionate Community

Join the Hello Rache family and become a part of a growing, passionate, and dedicated group of Healthcare Virtual Assistants®.