Customer Order Handler & Logistics staff

Primary Responsibilities

Order Handling:

• Coordinate with factories to ensure timely availability of manufactured goods
• Procure local sourced goods & service for resale
• Follow up on order blocks and release
• Handle escalations and track open issues
• Send/upload tax invoice to customer portal
• Handle product returns, replacements and exchanges

Logistics:

• Schedule shipments and arrange transportation, working closely with third party carriers to ensure timely deliveries
• Verify shipping documents and track order status
• Customs clearance (Import & Export)
• Pick, pack label and prepare orders for shipment based on customer requirements, ensuring items are properly handled and packaged for transport (physical handling included)
• Inspect products for damage or defects before shipping
• Ensure that all orders meet company quality standards and customer specifications
• Perform stocktaking

Business support activities:

• Handle basic procurement, invoices and expense tracking
• Act as point of contact for internal stakeholders

Required Skills

• Proven experience in order handling, manufacturing logistics, or supply chain management
• Basic computer skills and familiarity with order processing systems
• Knowledge of logistics and inventory management systems (e.g., SAP, Oracle)
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Willingness to support team operations in a fast-moving environment
• Comfortable handling both strategic and hands-on tasks
• Good communication and organizational skills
• Flexible with working hours, including overtime as required
• English is required