Hostess- MAISON COUCOU- Gibraltar

The Venue

Maison CouCou, created by entrepreneur Yossi Eliyahoo of The Entourage Group, is a stylish all-day dining destination that combines modern hospitality with the timeless charm of French-inspired cuisine. Offering a refined yet welcoming atmosphere, the restaurant serves contemporary French classics and international favorites, all crafted with high-quality ingredients and paired with carefully selected wines, signature cocktails, and premium beverages.

Designed as a place where guests can relax, connect, and celebrate, Maison CouCou provides the perfect setting for everything from casual lunches to lively evening gatherings. As the day transitions into the evening, curated music and warm hospitality create a vibrant ambiance where guests can unwind, socialize, and enjoy a memorable dining experience with a distinct French touch.

The Job

We are looking for an experienced Host/Hostess, who is comfortable working in a fast-paced environment. You will handle and oversee reservations at the restaurant while ensuring guests are provided with a pleasant and welcoming approach. You will aim to cater to any special guest requirements that must be carefully communicated to the rest of the team. This position is service-oriented and extremely dynamic. The role of a Host/Hostess is essential in creating an unforgettable experience for all our guests.

Video of our brand: THE ENTOURAGE GROUP VIDEO

Responsibilities

• Greeting and seating guests: You will be the first person that guests will encounter when they enter the restaurant. After warm greetings, you will guide them to their tables, and ensure that they are comfortable.
• Managing reservations: You will manage the restaurant's reservation system, handle the phone line, ensure that tables are available for guests who have booked in advance and accommodate last-minute walk-ins or VIPS.
• Reports & Overviews: besides welcoming and sitting guests, a host/hostess will manage the mailbox and make reports & overviews to track restaurant progression. The structure of the day- to-day tasks will be overseeded and reported to the Head Host/Hostess.
• Guest Satisfaction: The host/hostess works closely with General Manager and the Head Host/Hostess to ensure that we keep guest satisfaction up to the standards.

Requirements

• Excellent communication and customer service skills: must be able to communicate clearly and professionally with guests and staff members.
• Ability to multitask: Hosts/Hostesses should be able to handle multiple tasks at once, such as answering phones, greeting guests, and managing reservations.
• Organisational skills: Hosts/Hostesses should be organized and able to keep track of reservations, waitlists, and seating arrangements.
• Ability to work in a fast-paced environment: Restaurants can be busy places, so hosts/hostesses must be able to work efficiently and calmly under pressure.
• Attention to detail: Hosts must be able to pay close attention to detail, ensuring that tables are set up correctly, guests' requests are set up properly, and menus are clean.
• Professional appearance: Hosts/Hostesses are often the faces of the restaurant, so they should have a professional appearance and demeanour.
• International approach: Must be able to fully communicate in English
• Software: ability to work with Office 365

Benefits

• In-house training
• Annual in-house experience within the Sircle Collection hotels
• Hotel staff discounts within the Sircle Collection hotels
• 25% staff discount throughout THE ENTOURAGE GROUP restaurants
• Refer a friend bonus
• Paid Moving Day
• HACCP Training

Interested?

Please apply via the "apply for this job" button below and make sure you fill in our application form.

If you have any questions regarding this application, please contact us via email.