People Operations Generalist

About Pragma & FirstLook (www.pragma.gg | www.firstlook.gg)

Pragma & FirstLook are building the modern operating system for game development, trusted by over 2,000 game studios, including Square Enix, Sony, EA, Krafton, Scopely, Brain Jar Games, and more.

Pragma Engine is the game industry leading backend - cross-platform authentication, social, commerce, player data, matchmaking, telemetry, and more. Works as your backend or with your existing backend.

FirstLook (including creators.gg and player.gg) is the industry leading Player CRM that helps studios and publishers onboard, understand, and retain their players throughout a game's entire lifecycle - from first playtest to live operations. We've onboarded millions of players and power community growth for 2,000+ studios.

You'll be joining a deeply experienced team who have scaled some of the largest games in the world, including League of Legends and Destiny 2. Our team also brings platform experience from Google, Twitch, Amazon, and Microsoft.

We are a Series B company backed by globally renowned technology investors, including Greylock, Insight Partners, and Upfront Ventures.

About the Role

We're looking for an experienced People Operations Generalist based in North America to build and run the people function at Pragma. This is a hands-on, full-stack People role: you'll own the day-to-day of how we hire, level, pay, develop, and support our team across the US and internationally. You are AI-native and have built automations and systems to enable your job and company. You'll partner directly with the founders, leadership, and Finance to keep Pragma a place where great people want to do their best work. If you're energized by owning the full breadth of People - from an employment letter, to a compensation cycle, to a company offsite - and you want the autonomy to run, this is the role.

What You'll Do

People Partnering & Employee Relations

• Serve as the people point of contact for day-to-day people questions and general employee conversations
• Support managers and leadership through team changes, reorganizations, and evolving headcount needs
• Handle sensitive people matters - performance concerns, conflict, and terminations - with discretion and sound judgment

Recruiting & Contracts

• Run recruiting end-to-end: sourcing, interview coordination, and managing candidates through to offer
• Draft and manage employment documentation for both FTEs and contractors - offer letters, employment agreements, and contractor agreements
• Design and continuously improve onboarding so new hires ramp quickly, and run a smooth, well-documented offboarding process

Performance & Development

• Run Pragma's annual and mid-year performance review cycles end-to-end
• Build and maintain manager toolkits and enablement so managers can give effective feedback and run reviews well
• Own and maintain the company's leveling framework and career ladders

Compensation, Leveling & Equity

• Partner with Finance on company-wide compensation - benchmarking, banding, and running comp cycles
• Co-manage variable compensation plans for the Sales and Creators teams
• Partner with Finance on equity refreshers and broader equity administration
• Manage leveling and compensation approach as the company scales

Payroll, Benefits & Compliance

• Run payroll for both employees and contractors, and manage the vendor stack (e.g., Rippling, Bennie, Betterment, Sterling, Common Wealth)
• Administer benefits and 401(k), including open enrollment
• Manage Employer of Record (EOR) relationships and make country-specific decisions on benefits for international team members and contractors
• Own immigration and relocation (immigration/emigration) matters, coordinating with counsel where needed
• Keep Pragma compliant with employment law across the jurisdictions where we operate

People Operations & Offsites

• Plan and execute company-wide and sub-team offsites - logistics, budget, and programming
• Build the lightweight systems, documentation, and tooling that keep People operations running smoothly

Requirements

Experience

• 3-7 years in People Operations, HR, or a People Partner / HR generalist role
• Experience at a startup or high-growth technology company, ideally as an early or first dedicated People hire
• Hands-on experience across the full People stack - recruiting, compensation, benefits, payroll, and employee relations
• Track record of building People processes from scratch, not just administering existing ones
• Experience supporting distributed and international teams a strong plus

Skills

• Fluency with compensation and leveling - banding, benchmarking, variable comp, and equity basics (comfort with tools like Pave a plus)
• Comfortable owning sensitive conversations and situations with empathy, discretion, and good judgment
• Highly organized and detail-oriented - you can run a comp cycle and a review cycle in parallel without dropping either
• Familiarity with modern People tooling (e.g., Bennie, Sterling, Common Wealth, and EOR providers)
• Self-starter who's comfortable building process and operating with autonomy
• Excellent communication skills across all levels of the organization

Location & Logistics

• Based in North America
• Willingness to travel occasionally for offsites and team gatherings
• Remote-first with occasional team gatherings
• Apply at https://pragma.gg/careers (alt contact: careers@pragma.gg)