Field Service Manager - Operations Department

Responsibilities:

• Manage day-to-day operations, including field-based execution with the service team, and drive staff performance to maximize sales, productivity, and manpower efficiency.
• Support expense management to ensure profitability in accordance with financial objectives.
• Handle customer inquiries, requests, and complaints professionally.
• Establish and maintain strong relationships with customers through regular visits.
• Monitor and report on KPIs to assess operational efficiency.
• Coach, motivate, and develop team members to encourage collaboration and recognize strong performance.
• Oversee manpower scheduling to ensure high-quality service delivery.
• Collaborate with other departments to ensure seamless operational integration and effective problem resolution.

Requirements

• Higher Diploma with at least 5 years of management experience, preferably in the pest control/Cleaning service or F&B industry.
• Minimum 3 years of hands-on operations experience is required.
• Strong time management and prioritization skills in a fast-paced environment.
• Excellent problem-solving and communication skills with the ability to work independently.
• Self-motivated, detail-oriented, and well-organized.
• Proven leadership skills and team management experience.
• Proficiency in spoken and written English and Chinese.
• Proficient in MS Office (Word, Excel, and PowerPoint).

Benefits

Are you interested? Here's what you can expect when you join us:

• Competitive salary package and 13-month salary.
• 5-6 day work week with flexible working hours.
• Paid public holidays, annual leave, and marital leave.
• Comprehensive medical and dental insurance (including Chinese medicine and acupuncture).
• Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services).
• Offer learning & development and Training program.
• Excellent promotion opportunities and company culture.
• Excellent company culture.
• Staff recognition awards.