Senior Project Manager /Project Manager (Enterprise Services)

[What the role is]

The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.
At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.

We can offer you:

• A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
• An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
• An organisation that Ignites your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

As a member of the Enterprise Services (ES) team within the Archives and Enterprises Services (AES) Division, the jobholder will plan and manage the development and maintenance of applications for NLB’s operations. He/she will work with stakeholders on project requirements and timelines, manage procurement process, vendors and contracts to ensure NLB’s enterprise systems are robust, reliable and responsive, thereby contributing to NLB’s Digital Transformation.

[What you will be working on]

• Responsible for managing the end-to-end release cycle of library software projects, ensuring that application upgrades are delivered smoothly, on schedule, and with the right balance between new functionality and system stability.
• Identify opportunities for new or improved products and services by conducting feasibility studies based on user needs and translate high-level requirements into detailed artefacts such as process flows, wireframes, operational workflows, and system specifications.
• Work closely with business users on leveraging IT to effectively support their business needs and services and to prepare proposal and storyboards to secure buy-in from stakeholders and management.
• Oversee the full lifecycle of web applications, technology services, and integration of application systems across different technology platforms while managing day-to-day application support covering incidents, defects, and vulnerability resolutions in close collaboration with stakeholders, support teams, and vendors.
• Responsible for leading end-to-end IT procurement processes with a focus on objectivity, transparency, and value for money, and follow up on related matters such as maintenance, licensing, and enhancement requests.
• Partner with security and compliance teams to address audit findings and drive timely remediation, while managing vendor relationships and contracts to ensure that deliverables and service levels are consistently met.

[What we are looking for]

• Relevant field of study in IT, Computer Science or equivalent.
• At least 2 - 3 years of relevant working experience in IT environment.
• Experience in IT application development & maintenance, with demonstrated ability to manage the entire Software Development Life Cycle (SDLC).
• Experience in agile development process and user experience design is desired.
• Knowledge of web and/or mobile development technologies such as RESTful APIs, HTML5, CSS3, JavaScript libraries and frameworks is an added advantage.
• Ability to identify and evaluate opportunities to integrate AI and automation capabilities into enterprise applications to improve efficiency and user experience.
• Good working knowledge of Quality Management Systems, ISO 9000 standards and familiarity with Government Procurement Process, IM8 guidelines and contract management would have an added advantage.

The work location will be at ESR BizPark @ Chai Chee.

The successful applicant will be appointed on a project contract until 30 Dec 2027.