Receptionist Supervisor - Lanihuli Patient Service Center

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions.

Location: Hilo, HI

Status: Full-time

Days: TDB

Primary Shift: Day

Base hourly pay: $22.24 to $24.47 hourly

In this role you will:

• Supervise and support reception staff to ensure excellent customer service and efficient patient flow.
• Coordinate daily front desk operations, staffing schedules, and workflow priorities.
• Assist patients, physicians, and team members with questions, concerns, and issue resolution.
• Monitor registration, data entry, and requisition processing for accuracy and compliance.
• Train, coach, and onboard new team members while promoting a positive work environment.
• Ensure policies, procedures, and quality standards are consistently followed.
• Support departmental goals through performance monitoring and process improvements.
• This is a hospital-based laboratory environment.

All you need is:

• High school diploma or equivalent required; associate degree preferred.
• Previous customer service, healthcare, or medical office experience required.
• Prior leadership or supervisory experience preferred.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with computers, data entry, and Microsoft Office applications.
• Ability to lead a team in a fast-paced, patient-focused environment.

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits, including medical, dental, and vision insurance
• Help saving for retirement with a 401(k) plus a company match
• A sense of belonging – we’re a community!

We also want you to know:

This role will provide routine access to protected health information (PHI). Employees will be trained on reasonable safeguards and must maintain strict confidentiality and abide by all applicable privacy and security standards. Employees are expected only to access PHI when required to fulfill job duties.

Scheduled Weekly Hours: 40

Job Category: Laboratory Operations

Company: Clinical Laboratories of Hawaii, LLP

In 2008 Clinical Labs of Hawaii became a member of Sonic Healthcare Ltd. Sonic is headquartered in Sydney, Australia. Since its establishment in 1987, Sonic Healthcare has grown to become the world’s third-largest pathology/laboratory medicine company with operations in eight countries. Sonic’s success stems from the belief that a global culture of Medical Leadership leads to the delivery of outstanding medical services. Learn more about our medical leadership, values, and foundation principles below.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.