Intern, Finance

We are looking for a proactive Finance Intern (Collections) to support the Ninja Mart Finance Ops team in daily collection operations and accounts receivable verification. This 6-month structured internship offers hands-on exposure to credit control and collections while providing a supportive learning environment. You will be paired with a dedicated mentor and receive structured mid-term and final feedback sessions to accelerate your professional growth.

6-Month Internship Roadmap

• Months 1–2: Collections & Payment Verification Core
• Focus on daily collection operations, outbound verification calls, tracking call logs, and verifying payment records.
• Months 3–4: Financial Reporting & Metrics
• Progress to updating weekly aging reports, compiling collection summary metrics, and analyzing payment delay trends.
• Months 5–6: Credit Control & End-of-Term Project
• Gain direct exposure to credit control workflows and monthly credit review processes. Complete and present your end-of-term project.

Responsibilities

• Collection Operations & Verification:
• Assist in identifying payment discrepancies by verifying payment records and supporting evidence (receipts, bank transfer references, cheque details), escalating complex cases to the Senior Analyst.
• Conduct daily outbound calls to retail outlets to verify invoice receipts, confirm payment statuses, and gently remind owners of upcoming or overdue balances.
• Record Keeping & Audit Trail:
• Maintain daily call logs by recording customer feedback, payment commitments, and supporting documentation accurately in the tracking system.
• Assist in drafting, formatting, printing, and issuing standard payment reminder notices and collection letters per scheduled timelines.
• Reporting & Process Improvement:
• Assist the Senior Analyst in updating weekly aging reports and compiling key collection summary metrics.
• Contribute frontline observations from call logs to help improve daily call templates, scripts, and customer communication workflows.
• Assist in documenting routine operational steps and updating Standard Operating Procedure (SOP) files.
• End-of-Term Project:
• Complete an end-of-term project (e.g., an analysis of late-payment patterns from call logs with recommendations, presented to the team).
• Perform other Finance Ops-related administrative duties and projects as assigned.

Tools & Systems

• Primary tools used: Google Sheets and Google Apps Script.
• Note: Full guidance and training on these tools and workflows will be provided!

Requirements

• Currently pursuing a Diploma, Bachelor’s Degree, or Associate Degree in Finance, Accounting, Business Administration, or a related field.
• Basic proficiency in Microsoft Excel or Google Sheets for simple data entry, sorting, and updating lists (openness to learning Google Apps Script with training provided).
• Comfortable making phone calls with good verbal communication skills in Bahasa Malaysia and English to converse with internal and external stakeholders.
• High attention to detail with good organizational skills to ensure accurate record-keeping and payment tracking.
• Proactive, persistent, and comfortable working in a fast-paced environment.
• Able to work independently while collaborating closely as part of the Finance Ops team.
• Positive attitude, willingness to learn, and eagerness to gain hands-on finance experience.
• Demonstrates a strong sense of confidentiality and responsibility when handling sensitive financial information, including customer balances, payment records, and supporting documents.

What Will You Learn? (Key Learning Outcomes)

• Financial Analysis: How to read, interpret, and analyze an aging report to monitor accounts receivable health.
• Credit Decisioning: Understanding how daily collections data and payment behaviors feed into credit control decisions and monthly credit reviews.
• Operations & Automation: Hands-on experience with process optimization, call log tracking, and basic operational automation using Google Sheets / Apps Script.
• Professional Stakeholder Communication: Effective communication and negotiation skills when speaking with business owners and internal teams.