Officer, Client Servicing

Responsibilities

• Support account handlers in contract implementation, onboarding, and client setup.
• Provide sales administration support, including quotation preparation, system setup, and documentation management.
• Coordinate client meetings, service reviews, and renewal discussions.
• Handle client enquiries, service requests, and servicing issues.
• Coordinate with internal stakeholders to ensure quality client service.
• Prepare utilization reports and client documentation.
• Manage contract renewal tracking and status updates.
• Coordinate wellness programmes, health talks, vaccination programmes, and related events.
• Support sales activities and provide general sales support.
• Assist account handlers in coordinating client projects and initiatives.
• Handle special assignments, ad hoc tasks, and provide backup support for teammates as required.

Requirements

• Diploma or above
• Minimum of 1 year relevant experience in healthcare or medical insurance company is preferred
• Independent, customer-oriented & attention to details
• Excellent command of written and verbal communications skills, especially Chinese & English
• Teamplayer who is detail-minded and can work under pressure in a flexible environment

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.